FAQs

MyCenturaHealth is a reliable online platform that allows you to manage your health information with ease. With just one username and password, you can access your medical records at Centura Health practices and hospitals through the Centura Health Physician Group. Apart from managing your medical records, the website also offers various other health services that can be easily accessed by visiting www.mycenturahealth.org.

This platform is designed to be compatible with different health technologies from other vendors, including their devices and applications. Additionally, physicians at Centura Health use MyCenturaHealth to communicate more efficiently with their patients. The official portal is also seamlessly integrated with Centura’s Electronic Health Record (EHR) system, providing patients with the same level of access to their records as they would have at a doctor’s office.

MyCenturaHealth FAQs

Through MyCenturaHealth, patients can securely access and manage portions of their medical records online, allowing them to view their health summaries, request medical appointments, and communicate with their medical care team. The online platform ensures that patients can manage and receive health information in a personalized, convenient, and secure way.

Here is the list of common questions and queries that patients ask. Find the answers to these questions and gain in-depth insights.

  • How can I sign up for MyCenturaHealth?

When you visit your clinic, you will be given an activation code for MyCenturaHealth. You can use this code to register and create a username and password for your account. If you haven’t received an activation code, you can request one from your primary care clinic or obtain one during your next visit.

  • What is the typical response time for messages sent through MyCenturaHealth?

Generally, you can expect a response within 1-3 business days. However, the portal is not intended for urgent situations, and if you require immediate attention, you should call your medical center or dial 911 in case of an emergency.

  • Can I use my account to access my family members’ medical records?

No, you should not access someone else’s medical records through your account, as it can compromise patient care and potentially lead to incorrect information being added to the record.

  • What happens if I get logged out of my MyCenturaHealth account?

It won’t affect your account details. If you log out of your account, you can log in again by using the username and password and accessing the information.

  • Can my spouse and I share a MyCenturaHealth account?

No, each adult must create their own account due to the sensitive nature of medical information.

  • What happens if I leave my MyCenturaHealth account idle?

To ensure the security of your personal information, the portal automatically logs you out if you have been idle for 15 minutes or more. We recommend that you log out of the portal if you need to step away from your computer for any length of time.